Effective Date: 02-02-2025

1. INTRODUCTION

ELYA (“ELYA,” “we,” “us,” or “our”) is committed to protecting your privacy and complying with applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our Site, which refers to our website at www.elya.lk, products, and services (collectively, the “Services”). By using our Site, you consent to the processing of your personal information as described in this Privacy Policy.

This Privacy Policy should be read in conjunction with the Terms & Conditions governing your use of ELYA.

2. PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information:

• Registration Information: Name, email address, phone number, shipping and billing addresses, and account credentials.
• Transaction Data: Order history, payment details (processed securely via third-party payment providers), and refunds.
• Device & Usage Data: IP address, browser type, device information, browsing behavior, and cookies.
• Marketing & Communication Preferences: Subscriptions to newsletters, responses to promotions, and interactions with advertisements.
• Third-Party Data: Information from affiliates, social media platforms (if you link your account), and marketing partners.
• Customer Support Communications: Any interactions, inquiries, or disputes handled by our support team.

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

• Provide and deliver our Services, including processing transactions and fulfilling orders.
• Personalize your experience, recommend products, and enhance Site functionality.
• Communicate with you regarding account updates, promotions, and support inquiries.
• Improve our Services through analytics, research, and feedback.
• Prevent fraud, unauthorized access, or other security threats.
• Comply with legal, regulatory, and law enforcement requirements.

4. DISCLOSURE OF PERSONAL INFORMATION

We may share your personal information with:

• Service Providers & Partners: Third-party vendors, delivery services, payment processors, marketing agencies, and cloud hosting providers.
• Legal & Regulatory Authorities: If required by law, court order, or government request.
• Business Transfers: In the event of a merger, sale, or acquisition of ELYA, your information may be transferred to the new entity.
• Advertising & Marketing Partners: We may share aggregated or anonymized data with partners to improve our advertising effectiveness.

We do not sell or rent your personal data to third parties for their independent marketing purposes.

5. SECURITY MEASURES

We implement technical and organizational measures to protect your personal information, including:

• Encryption and secure storage of sensitive data.
• Restricted access to personal data based on necessity.
• Regular security assessments and threat monitoring.

However, while we take reasonable steps to protect your data, we cannot guarantee absolute security against unauthorized access or breaches beyond our control.

6. USER RIGHTS & DATA CONTROL

You have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.
• Correct Inaccuracies: Update or correct any inaccurate information.
• Delete Your Data: Request deletion of your personal data, subject to legal obligations.
• Withdraw Consent: Opt-out of marketing communications at any time.
• Restrict Processing: Request limitations on how we use your data under certain circumstances.

To exercise any of these rights, please contact hello@elya.lk

7. COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixels, and similar technologies to:

• Enhance user experience and Site functionality.
• Track and analyze Site traffic and behavior.
• Deliver targeted advertisements and measure campaign effectiveness.

You may adjust your cookie settings through your browser preferences.

8. ACCOUNT DELETION & DATA RETENTION

You can request account deletion by contacting hello@elya.lk. Some information may be retained for legal compliance, dispute resolution, or fraud prevention.

9. THIRD-PARTY LINKS & CONTENT

Our Site may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies before sharing personal data.

10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our Site with the revised effective date. Continued use of our Services constitutes acceptance of the changes.

11. CONTACT US

For any privacy-related inquiries or complaints, please contact:
Email: hello@elya.lk
Phone: (+94) 71 655 5544

By using ELYA, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Last Updated: 02-02-2025